Privacy
Policy

Last Updated: December 2025 · Effective Date: January 1, 2025

Welcome to KAKOO ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kakoo.in or place an order with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

When you place an order, contact us, or interact with our website, we may collect:

• Full name and contact details (phone number, WhatsApp number)
• Delivery address and PIN code
• Order details (products, sizes, quantities, custom design files)
• Payment information (processed securely by Razorpay — we do not store card details)
• Messages and communications you send us via WhatsApp, phone, or our contact form

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type, device type, and operating system
• IP address and general location data
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including custom print orders
• Communicate with you about your order status, delivery, and enquiries
• Send order confirmations and receipts via WhatsApp or phone
• Improve our website, products, and customer service
• Comply with legal obligations and resolve disputes
• Send you promotional offers or updates (only with your consent)

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery partners: We share your name and address with courier/delivery services to fulfil your order.
• Payment processors: Payment transactions are handled by Razorpay, which has its own privacy policy and security measures.
• Legal requirements: If required by law, court order, or government authority, we may disclose your information.
• Business protection: To protect the rights, property, or safety of KAKOO, our customers, or others.

4. Payment Security

All online payments on kakoo.in are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details, UPI IDs, or net banking credentials on our servers. Razorpay's privacy policy governs the processing of your payment information.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart items, understand how you use our site, and improve our services. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 3 years for accounting and legal purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us via WhatsApp at +91 95633 76416.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp, Razorpay, and social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Business Name: KAKOO
• Address: North, Krishna Pally Main Rd, Bank Colony, Malda, West Bengal 732101
• WhatsApp / Phone: +91 95633 76416
• Website: kakoo.in